Cancellations

We appreciate your help in keeping our schedule running efficiently. If you are unable to keep your appointment, please let us know as early as possible to allow us to reschedule you to another available time. As there is a high demand for appointments, we appreciate at least 24 hours notice for cancellations. This also enables us to offer your cancelled appointment to someone else in need of urgent attention.

  • Less than 24 hours notice. Except in emergency situations, if you cancel with less than 24 hours prior to the time of your appointment, the cancellation fee will be $100.

  • Non-attendance. Except in emergency situations, if you don’t attend your appointment the cancellation fee will be the full cost of the appointment.

  • Please note: You will not receive a rebate from Medicare for non-attendance or late cancellations.

Payments

You’ll be contacted shortly after your consultation to arrange payment. Your fee is to be PAID IN FULL at the end of your appointment. Payment can be made by EFTPOS, credit card, or direct deposit. You will receive a receipt at the time of payment, or upon receipt of transferred funds to our account.

Medicare and Private Health Rebates

Consultations with a psychologist attract a Medicare rebate if your GP or your psychiatrist has completed a Mental Health Treatment Plan (MHTP). Not all health conditions are eligible for a MHTP, and this should be discussed with your GP/Psychiatrist. The gap fee is the amount you pay after receiving a Medicare rebate. Your fee is to be PAID IN FULL at the end of your appointment. Your rebate from Medicare is then credited within 24 hours into your nominated bank account provided to Medicare. Please note these fees may change without notice.

If you are not eligible for a Medicare rebate (i.e. you do not qualify for a MHTP) you may wish to claim from your private health fund. Please contact your private health fund prior to your appointment to discuss your cover and rebate. Please note that Bulk Billing is only available at this practice in cases of significant financial hardship which is at the discretion of the treating psychologist.

All Medicare card holders are entitled to benefit from the Medicare Safety Net, which minimises the total expenses in any one year from gap fees for all medical and allied health services including GPs, specialists, blood tests, and X-rays. The Safety Net will reimburse 80% of all out-of-pocket costs in any one year after the total reaches $656 per annum for concession card holders and $2056 per annum for other Medicare Card Holders. All Medicare card holders need to register; Safety Net registration forms are available from any Medicare Office or online.

We are able to process your Medicare or Health Fund rebate directly and these funds will be returned to your bank account details as provided by you to Medicare.

Please note that Surf Your Mind does not record any payment details. Should you request your payment details be retained for ease of future payments, these will be securely stored by our practice management software, Halaxy. Halaxy’s payment gateway is powered by Braintree and Hyperwallet, subsidiaries of PayPal, using bank-grade encryption and world-class security protocols. Neither Surf Your Mind nor Halaxy are able to view or retrieve stored credit/debit card details. You can read more about Halaxy’s payment and security measures here.